# Wapiio Documentation

## Home

- [Developer Platform](https://wapiio.gitbook.io/wapiio-documentation/readme.md): Welcome to your team’s developer platform

## Documentation

- [General Introduction](https://wapiio.gitbook.io/wapiio-documentation/documentation/quickstart.md)
- [Wapiio Documentation](https://wapiio.gitbook.io/wapiio-documentation/documentation/readme.md)
- [Getting Started With Wapiio](https://wapiio.gitbook.io/wapiio-documentation/documentation/readme/getting-started-with-wapiio.md)
- [How to Sign Up & Set Up Account](https://wapiio.gitbook.io/wapiio-documentation/documentation/readme/getting-started-with-wapiio/how-to-sign-up-and-set-up-account.md): To create an account and get started with Wapiio, follow these simple steps:
- [Understanding the Dashboard](https://wapiio.gitbook.io/wapiio-documentation/documentation/readme/getting-started-with-wapiio/understanding-the-dashboard.md): Welcome to Wapiio , a comprehensive platform for managing customer conversations, contacts, and messaging channels. This guide will help you become familiar with the dashboard.
- [Connecting Communication Channels](https://wapiio.gitbook.io/wapiio-documentation/documentation/readme-1.md)
- [WhatsApp](https://wapiio.gitbook.io/wapiio-documentation/documentation/readme-1/whatsapp.md): To ensure seamless integration, connect your WhatsApp Business Number to Wapiio via Embedded Signup.
- [Instagram](https://wapiio.gitbook.io/wapiio-documentation/documentation/readme-1/instagram.md): Connect your Instagram business account. Connect your Instagram Business account to manage DMs directly inside Wapiio—together with WhatsApp, Messenger, Telegram, and Live Chat—in a single Team Inbox.
- [Messenger](https://wapiio.gitbook.io/wapiio-documentation/documentation/readme-1/messenger.md): Connect your Facebook Page to Wapiio and manage Messenger conversations from your Team Inbox.
- [Telegram](https://wapiio.gitbook.io/wapiio-documentation/documentation/readme-1/telegram.md): Connect your Telegram bot to Wapiio to send and receive messages in your unified Team Inbox, which includes WhatsApp, Instagram, Messenger, and Live Chat.
- [Livechat](https://wapiio.gitbook.io/wapiio-documentation/documentation/readme-1/livechat.md): Add a branded live chat widget to your website and connect multiple messaging channels in one place, including WhatsApp, Instagram, Messenger, and Telegram.
- [User Roles & Permissions](https://wapiio.gitbook.io/wapiio-documentation/documentation/readme-2.md)
- [Core Features](https://wapiio.gitbook.io/wapiio-documentation/documentation/readme-3.md)
- [Omnichannel Team Inbox](https://wapiio.gitbook.io/wapiio-documentation/documentation/readme-3/omnichannel-team-inbox.md): Wapiio's Team Inbox provides a unified view for managing conversations across all of your channels, including WhatsApp, Instagram, Messenger, Telegram, and Live Chat.
- [AI Chatbots Setup](https://wapiio.gitbook.io/wapiio-documentation/documentation/readme-3/ai-chatbots-setup.md): Wapiio provides pre-built AI chatbots for Customer Service and Lead Qualification via channels such as WhatsApp, Instagram, Messenger, Telegram, and Live Chat.
- [Segmentation & Broadcasts](https://wapiio.gitbook.io/wapiio-documentation/documentation/readme-3/segmentation-and-broadcasts.md): Wapiio lets you send targeted messages via segmentation and broadcasting. This guide explains how to effectively use both features.
- [Drip Campaigns in Wapiio](https://wapiio.gitbook.io/wapiio-documentation/documentation/readme-3/drip-campaigns-in-wapiio.md)
- [Notifications & Push Alert](https://wapiio.gitbook.io/wapiio-documentation/documentation/readme-3/notifications-and-push-alert.md): Notifications and push alerts keep you up to date on important activity in Wapiio Cloud. Here's how to set up and use them:
- [Wapiio Automation: Complete Guide](https://wapiio.gitbook.io/wapiio-documentation/documentation/readme-3/wapiio-automation-complete-guide.md): Wapiio's automation engine enables you to automate repetitive tasks, personalize customer journeys, and respond faster across multiple channels, including WhatsApp, Instagram, Messenger, Telegram, and
- [CSAT Score: Measure Customer Satisfaction Across Channels](https://wapiio.gitbook.io/wapiio-documentation/documentation/readme-3/csat-score-measure-customer-satisfaction-across-channels.md): CSAT (Customer Satisfaction Score) allows you to determine how satisfied your customers are with your service.
- [Marketing Opt-Out Management in Wapiio](https://wapiio.gitbook.io/wapiio-documentation/documentation/readme-3/marketing-opt-out-management-in-wapiio.md): By enabling marketing opt-out automation in Wapiio, you can maintain a high WhatsApp rating while also respecting customer preferences. T
- [Canned Responses in Wapiio](https://wapiio.gitbook.io/wapiio-documentation/documentation/readme-3/canned-responses-in-wapiio.md): Use Canned Responses, which are reusable message templates, to save time. These are intended to prevent you and your team from typing the same text repeatedly.
- [Billing & Plans](https://wapiio.gitbook.io/wapiio-documentation/documentation/billing-and-plans.md): Understand Wapiio's subscription plans, billing cycles, payment methods, and invoice and upgrade management.
- [Wapiio Pricing](https://wapiio.gitbook.io/wapiio-documentation/documentation/billing-and-plans/wapiio-pricing.md): Wapiio provides flexible plans for service-based and e-commerce businesses. Select a plan that best suits your company's requirements.
- [How to Upgrade or Downgrade Your Wapiio Plan](https://wapiio.gitbook.io/wapiio-documentation/documentation/billing-and-plans/how-to-upgrade-or-downgrade-your-wapiio-plan.md): You can easily manage your Wapiio subscription in a few steps. Wapiio provides flexible plans, advanced tools, and powerful features to help you streamline and improve your business operations.
- [Account Management Guides](https://wapiio.gitbook.io/wapiio-documentation/documentation/account-management-guides.md): Discover how to manage your Wapiio, update profile information, handle security settings, and much more. Discover all account management guides here.
- [Profile & Preferences in Wapiio](https://wapiio.gitbook.io/wapiio-documentation/documentation/account-management-guides/profile-and-preferences-in-wapiio.md): Wapiio makes it easy to manage your personal account details and preferences.
- [Adding Team Members in Wapiio](https://wapiio.gitbook.io/wapiio-documentation/documentation/account-management-guides/adding-team-members-in-wapiio.md): Invite team members to your Wapiio workspace to make it easier to collaborate. To invite and activate team members, complete the steps outlined below.
- [Forgot Password](https://wapiio.gitbook.io/wapiio-documentation/documentation/account-management-guides/forgot-password.md): It can be frustrating to forget your password, but don't be concerned. Here's how to quickly and securely reset your Wapiio account password.
- [Data Privacy & Security](https://wapiio.gitbook.io/wapiio-documentation/documentation/account-management-guides/data-privacy-and-security.md): Wapiio Cloud is dedicated to ensuring that your data is secure, private, and accessible only to authorized users. Here's how we safeguard your information.
- [Integrations](https://wapiio.gitbook.io/wapiio-documentation/documentation/integrations.md)
- [REST API Reference](https://wapiio.gitbook.io/wapiio-documentation/documentation/integrations/rest-api-reference.md): All REST API endpoints, authentication, and usage are covered in this documentation.
- [REST API Overview](https://wapiio.gitbook.io/wapiio-documentation/documentation/integrations/rest-api-reference/rest-api-overview.md): Wapiio offers a robust REST API for integrating your workspace with external systems, automating tasks, and creating custom solutions.
- [REST API Endpoints](https://wapiio.gitbook.io/wapiio-documentation/documentation/integrations/rest-api-reference/rest-api-endpoints.md): Each REST API endpoint group has detailed documentation, including Contacts, Messages, Segments, Broadcasts, Webhooks, Staff, and Workspace.
- [Contacts API](https://wapiio.gitbook.io/wapiio-documentation/documentation/integrations/rest-api-reference/rest-api-endpoints/contacts-api.md): You can use the Wapiio Contacts API to programmatically manage your workspace's contacts, including creating, searching, updating, and deleting records, as well as adding and removing tags.
- [Contact Tag API](https://wapiio.gitbook.io/wapiio-documentation/documentation/integrations/rest-api-reference/rest-api-endpoints/contact-tag-api.md): The Contact Tag API allows you to organize and manage tags associated with contacts. Tags can be used for segmentation, categorization, and advanced filtering in broadcasts, automations, and reports.
- [Messages API](https://wapiio.gitbook.io/wapiio-documentation/documentation/integrations/rest-api-reference/rest-api-endpoints/messages-api.md): The Messages API endpoints allow you to send, receive, and manage messages across multiple channels (Whatsapp, Messenger, Instagram, and Telegram).
- [Segment API](https://wapiio.gitbook.io/wapiio-documentation/documentation/integrations/rest-api-reference/rest-api-endpoints/segment-api.md): Create and manage dynamic contact segments to send targeted messages and automate tasks.
- [Broadcast API](https://wapiio.gitbook.io/wapiio-documentation/documentation/integrations/rest-api-reference/rest-api-endpoints/broadcast-api.md): The Broadcast API endpoints allow you to launch and manage bulk messaging campaigns.
- [Webhooks API](https://wapiio.gitbook.io/wapiio-documentation/documentation/integrations/rest-api-reference/rest-api-endpoints/webhooks-api.md): Configure and manage webhooks to receive Wapiio's real-time event notifications.
- [Staff API](https://wapiio.gitbook.io/wapiio-documentation/documentation/integrations/rest-api-reference/rest-api-endpoints/staff-api.md): With the Wapiio Staff API endpoints, you can manage workspace staff members and their permissions.
- [Workspace API](https://wapiio.gitbook.io/wapiio-documentation/documentation/integrations/rest-api-reference/rest-api-endpoints/workspace-api.md): The Wapiio Workspace API endpoints allow you to access and manage settings and information at the workspace level.
- [Webhooks](https://wapiio.gitbook.io/wapiio-documentation/documentation/integrations/webhooks.md): Wapiio's webhooks enable you to send real-time data to external applications whenever certain events occur, eliminating the need for manual updates or polling.
- [OpenAI Integration with Wapiio](https://wapiio.gitbook.io/wapiio-documentation/documentation/integrations/openai-integration-with-wapiio.md): Connecting your OpenAI account to Wapiio allows you to enable powerful AI capabilities like smart customer support and lead qualification.
- [Troubleshooting Guides](https://wapiio.gitbook.io/wapiio-documentation/documentation/troubleshooting-guides.md): Find solutions for common WhatsApp Cloud API and platform problems. Explore step-by-step troubleshooting guides for message delivery, contact failures, API number management, and more.
- [How to Check Undeliverable or Failed WhatsApp Contacts in Wapiio](https://wapiio.gitbook.io/wapiio-documentation/documentation/troubleshooting-guides/how-to-check-undeliverable-or-failed-whatsapp-contacts-in-wapiio.md): Identify failed message deliveries and quickly resolve issues within Wapiio. This guide will assist you in maintaining effective communication with your customers.
- [Troubleshooting WhatsApp Template Message Failures in Wapiio](https://wapiio.gitbook.io/wapiio-documentation/documentation/troubleshooting-guides/troubleshooting-whatsapp-template-message-failures-in-wapiio.md): If your WhatsApp template messages are failing to send to certain users, this guide will assist you in identifying common causes, troubleshooting issues, and effectively resolving them in Wapi.
- [How to Delete Your WhatsApp Business API Number](https://wapiio.gitbook.io/wapiio-documentation/documentation/troubleshooting-guides/how-to-delete-your-whatsapp-business-api-number.md): If you need to delete your WhatsApp Business API number, you must follow the proper procedure to avoid losing important data or disrupting your business operations.
- [Frequently Asked Questions (FAQ)](https://wapiio.gitbook.io/wapiio-documentation/documentation/frequently-asked-questions-faq.md): Frequently asked questions and troubleshooting tips for Wapiio can be found here.

## API Reference

- [Developer  API](https://wapiio.gitbook.io/wapiio-documentation/api-reference/readme.md)

## Changelog

- [Changelog](https://wapiio.gitbook.io/wapiio-documentation/changelog/readme.md): New updates and improvements

## Help Center

- [Help Center](https://wapiio.gitbook.io/wapiio-documentation/help-center/readme.md)