Canned Responses in Wapiio

Use Canned Responses, which are reusable message templates, to save time. These are intended to prevent you and your team from typing the same text repeatedly.

How to Create and Use Canned Responses

Step 1: Access Canned Responses Settings

1. Open the Wapiio app.

2. Click the Settings menu.

3. Under the Others section, select Canned Responses.

Step 2: Create a New Canned Response

1. Click + Add New Response.

2. Fill in the details:

   • Template Name (e.g., Greetings)

   • Message Content – The text you want to save

3. Click Save.

Your canned responses will now appear in the list, and you can edit or delete them at any time.

Step 3: Use Canned Responses in the Team Inbox

1. Open the Team Inbox.

2. Type # into the message field to access your previously saved canned responses.

3. Choose the response you want to use (such as #Greetings).

4. Click the Send button.

Tip

Canned responses ensure prompt, consistent, and professional responses, which is especially beneficial for sales, support, and onboarding teams.