Canned Responses in Wapiio

Save time with reusable message templates called Canned Responses. These are designed to help you and your team avoid typing the same text repeatedly

How to Create and Use Canned Responses

Step 1: Access Canned Responses Settings

1. Open the Wapiio app.

2. Click the Settings menu.

3. Under the Others section, select Canned Responses.

Step 2: Create a New Canned Response

1. Click + Add New Response.

2. Fill in the details:

   • Template Name (e.g., Greetings)

   • Message Content – The text you want to save

3. Click Save.

Your canned responses will now appear in the list and can be edited or deleted anytime.

Step 3: Use Canned Responses in the Team Inbox

1. Open the Team Inbox.

2. In the message field, type # to bring up your saved canned responses.

3. Select the response you want to use (e.g., #Greetings).

4. Click Send.

Tip

Using canned responses ensures fast, consistent, and professional replies—especially useful for sales, support, and onboarding teams.